Privacy Policy

Crown Dialysis Center of Palm Beach ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal and health information when you visit our facility or use our website at crowndialysis.net.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, schedule an appointment, or submit a form on our website, we may collect your name, phone number, email address, mailing address, and insurance details.

Health Information

As a healthcare provider, we collect protected health information (PHI) related to your medical history, diagnosis, treatment, lab results, and other clinical records necessary to provide your care.

Website Usage Information

When you visit our website, we automatically collect certain technical information such as your browser type, device type, pages visited, time spent on pages, and referring website. This information is collected through cookies and analytics tools and does not identify you personally.

How We Use Your Information

We use the information we collect for the following purposes:

• Treatment: To provide, coordinate, and manage your dialysis care and related medical services.
• Insurance & Payment: To verify your insurance coverage, process claims, and handle billing.
• Communication: To respond to your inquiries, send appointment reminders, and share important updates about your care.
• Website Improvement: To understand how visitors use our website so we can improve the experience, content, and functionality.
• Legal Compliance: To meet our obligations under federal and state law, including HIPAA regulations.

HIPAA Compliance

As a Medicare-certified dialysis facility, Crown Dialysis Center complies fully with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect your protected health information (PHI).

Notice of Privacy Practices

All patients receive our Notice of Privacy Practices at the time of their first visit. This notice describes in detail how your medical information may be used and disclosed, and how you can access this information. You may request a copy at any time by contacting our office.

PHI Protections

We implement administrative, physical, and technical safeguards to protect your health information. Access to patient records is restricted to authorized personnel involved in your care. Electronic records are protected with encryption and secure access controls.

Your Rights Under HIPAA

As a patient, you have the right to:

• Request a copy of your medical records
• Request corrections to your health information
• Request restrictions on how your information is used or disclosed
• Receive an accounting of certain disclosures of your health information
• Request confidential communications (for example, being contacted at a specific phone number)
• File a complaint if you believe your privacy rights have been violated

Information Sharing

We may share your information in the following situations:

• Treatment Providers: With your referring physicians, specialists, and other healthcare providers involved in your care.
• Insurance Companies: With your health plan for payment and coverage verification purposes.
• Legal Requirements: When required by law, such as for public health reporting, court orders, or regulatory compliance.

Website Analytics & Cookies

Our website uses Google Analytics and conversion tracking tools to understand how visitors interact with our site. These tools use cookies — small text files stored on your device — to collect anonymous usage data.

The analytics data we collect helps us improve our website content, understand which pages are most helpful, and measure the effectiveness of our outreach efforts. This data is used for site improvement purposes only and is not combined with any personally identifiable information or health records.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect some website functionality.

Your Rights

You have the right to:

• Access: Request access to the personal and health information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Restriction: Request that we limit how we use or share your information in certain situations.
• Complaint: File a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights if you believe your privacy rights have been violated. You can file a complaint at hhs.gov/ocr/complaints.

We will not retaliate against you for filing a complaint or exercising any of your rights.

Third-Party Services

Our website contact form is powered by Web3Forms, a third-party form submission service. When you submit a contact form on our site, your name, phone number, email address, and message are transmitted through Web3Forms to our team. Web3Forms does not store your submission data permanently. For more information, please review the Web3Forms privacy policy.

Please note that information submitted through the website contact form is not a secure method of communication. Do not include sensitive health information, Social Security numbers, or other highly confidential data in your contact form submissions.

Contact Information

If you have questions about this privacy policy, want to exercise your rights, or need a copy of our Notice of Privacy Practices, please contact us: